In-Store and Online Return Policy

At TITLE, we want you to shop with confidence. To initiate a return, please bring the items to the store where you purchased them or email our customer service team at admin@titlemusicfilmbooks.com.

Refunds and Replacements
In accordance with NSW ACCC legislation, we will issue a refund or replacement for items that are faulty, unsafe, or do not match their description, provided you present proof of purchase.

Additionally, we offer refunds or exchanges for items returned within 14 days of purchase, as long as they are unused, in their original condition, and accompanied by proof of purchase. Please note that the following items are excluded from returns: Stationery, Gift Cards, Calendars, Diaries, Bulk Orders, Sale Items, Greeting Cards, Games, CDs and DVDs.

Damaged or Faulty Items
If you receive a faulty (misbound or misprinted) or damaged item, please contact our customer service department at admin@titlemusicfilmbooks.com for assistance.

Cancellation and Return of Online Orders
If you cancel or return items from an online order, please note that postage charges will not be refunded, and you will be responsible for the return postage to our warehouse.

Thank you for shopping with TITLE! We appreciate your understanding and compliance with our policies.